WCEAA

When I call for an issue that needs director attention, I expect to talk to the director. I do not expect to be called by other co-workers or non-workers. I will not be communicating my issues to anyone else, unless it is Jim for trucks or Bill and Leslie for ordering. Thank You.

This means don't have one of my co-workers or an outsider call me because I'm not worth the time, or my issue is not worth the time. You should never be too busy for your employees.